1. Overview
Sweat Sweet & Fit (SSF) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, enquire about our services, or become a member.
This policy is provided in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
2. Information We Collect
We may collect the following information when you interact with us:
- Identity & contact details — name, email, phone number, address.
- Health & fitness information — only when you join a programme that requires it (e.g. fitness assessments for Personal Training).
- Membership details — branch, plan type, attendance, payments handled at the branch.
- Website usage data — pages visited, browser type, device, and cookies for analytics.
3. How We Use Your Information
We use your data to:
- Respond to enquiries and contact requests.
- Provide and improve our programmes and services.
- Communicate updates, class schedules, and promotions (only if you have opted in).
- Comply with legal obligations.
We do not sell your personal information to third parties.
4. Sharing of Information
Your information may be shared with:
- SSF branch staff to deliver services and manage your membership.
- Trusted service providers (e.g. payment processors, hosting providers) only as needed and under confidentiality obligations.
- Authorities if required by Malaysian law.
5. Cookies & Analytics
Our website uses cookies and similar technologies to improve your experience and understand usage patterns. You can disable cookies in your browser settings, though some features may not work properly.
6. Data Security
We take reasonable steps to protect your data using appropriate technical and organisational measures. However, no method of transmission over the internet is 100% secure.
7. Your Rights
Under the PDPA, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or outdated information.
- Withdraw consent for marketing communications at any time.
- Request deletion of your data, subject to legal retention requirements.
To exercise these rights, please contact us through our contact page.
8. Children's Privacy
Our services are designed for women aged 18 and above. We do not knowingly collect personal information from minors without parental consent.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised.
11. Contact
For any privacy-related questions or requests, please contact us through our contact page.
